U.S. orders: from the time the order is placed please allow 3-5 business days to receive your item. orders placed before 3pm est. ship the same day.
international orders: please allow 7-45 business days to receive your item due to COVID-19. shipping times are not guaranteed with international first class shipping. for guaranteed shipping, priority international shipping must be purchased.
- orders placed after 3pm est. on friday will process the following monday
- after 60 days of the shipment date, packages will not be considered for DHN’s lost mail protocol; i.e. the possibility for reimbursement and/or reshipment.
- items delayed or on backorder will ship with free priority shipping
- dhn is not responsible for usps delivery delays or lost shipments
- custom orders: 8-12 business days to fulfill once the order is placed + shipping.
- customs fees and duties are the customers' responsibility
*DHN is not responsible for lost items, items sent with incorrect addresses, items that are shipped back due to invalid addresses and/or packages marked as 'unable to forward' by USPS. *if items are sent back to DHN from USPS for any reason, the customer is responsible for a $4.99 reshipment fee at the customer service representatives discretion*